Refund policy

Returns

We accept returns of unused items in their original packaging within 30 days of delivery. To start a return, email support@pitchsignal.com or use our Contact page with your order number. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted.

Return shipping

For items that are not defective, the customer is responsible for return shipping costs. We recommend a trackable shipping service. There is no restocking fee.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are not refundable.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery and we will make it right at no cost to you, including return shipping. After 30 days, hardware defects are covered by our Limited Warranty.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.