Warranty

Pitch Signal LLC (“Pitch Signal,” “we,” “us”) stands behind the hardware we sell. This Limited Warranty covers the Pitch Signal Watch and any Pitch Signal hardware accessories included in your purchase (the “Product”) when bought new from this store or an authorized reseller.

Warranty period

We warrant that the Product will be free from defects in materials and workmanship under normal use for a period of 180 Days from the original date of purchase (the “Warranty Period”). A valid proof of purchase (order number or receipt) is required for any claim.

What is covered

• Defects in materials and workmanship under normal, intended use.
• Hardware failures not caused by misuse, accident, or unauthorized modification.

If a covered defect arises during the Warranty Period, we will, at our option and as your sole remedy, repair the Product, replace it with a new or equivalent refurbished unit, or refund the purchase price.

What is not covered

• Accidental damage, drops, crushing, or other physical damage.
• Water or liquid damage beyond the Product’s stated IP68 rating, or damage from use outside documented conditions.
• Normal wear and tear, including straps, bands, and charging cables; cosmetic damage such as scratches and dents that do not affect function.
• Damage from misuse, abuse, neglect, improper storage, or failure to follow instructions.
• Products that have been opened, modified, or repaired by anyone other than Pitch Signal or an authorized service provider.
• Products with a removed, altered, or defaced serial number.
• Software, app functionality, network/connectivity issues, lost data, or batteries consumed by normal use.
• Theft, loss, or any Product not purchased new from Pitch Signal or an authorized reseller.

How to make a claim

To request warranty service, contact us through our Contact page (select “Technical Support” or “Billing Question”) or email [support@pitch-signal.com] with:

• Your order number or proof of purchase,
• A description of the issue, and
• Photos or a short video showing the problem, if applicable.

We may ask you to return the Product for inspection. If a defect is confirmed as covered, we will cover reasonable return shipping; otherwise, shipping may be your responsibility. Replacement or repaired Products are warranted for the remainder of the original Warranty Period.

Returns vs. warranty

This Limited Warranty is separate from our return policy. Unwanted items in new condition may be eligible for return within 30 days of delivery — see our return policy for details. After 30 days, hardware issues are handled under this Limited Warranty.

Limitation of liability

To the maximum extent permitted by law, this Limited Warranty is the only warranty applicable to the Product and replaces all other warranties, express or implied. In no event shall Pitch Signal be liable for any indirect, incidental, special, or consequential damages, including loss of use, loss of data, or loss of any competitive advantage, arising out of or related to the Product. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; this warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

Contact

Questions about this warranty? Reach us via the Contact page or at [support@pitch-signal.com].